Returns & Exchanges
At Legacybox®, we are committed to preserving your memories with the highest quality care; if you are not satisfied with your experience, we offer a 30-day return policy for unused kits and a satisfaction guarantee on our digitization services.
Initiate Your Request
Contact our dedicated customer support team within 30 days of receiving your kit to begin the return or exchange process.
Prepare Your Kit
Ensure all original items, including the safety barcodes and shipping box, are packed securely in their original, unused condition.
Apply Return Label
Affix the provided prepaid shipping label to your package and drop it off at any authorized shipping location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing